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Legal access for your ligapedia account

ligapedia Legal sets out how account access, wallet checks and policy requests work for you in Indonesia.

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ligapedia Legal access for your ligapedia account
POLICY HELP ROUTES

Get help with Legal questions

A clear contact path matters when a Legal question affects your account or wallet status.

Account access If phone verification or an account condition blocks access, contact us through the account help path. Tell us the exact message you see and the device you used, so we can direct your request to the relevant Legal condition.
Wallet status For a DANA, OVO, GoPay or QRIS question, attach the payment reference and status shown beside the cashier record. We can then match the request to your account details and explain which policy step applies.
Policy changes To ask about a correction, deletion or change to your stored details, use the same account help route and identify the requested field. We will explain what can be changed and what must remain for account security or records.
DATA CONTROL

How we handle your Legal record

Legal handling is tied to practical account controls rather than broad statements. We record the details needed to verify access, connect payment references and protect your account from unauthorised changes.

Data handling

We use your registration details, phone verification result and account activity to apply access conditions and investigate an account request. A payment reference from DANA or QRIS helps us match a transaction without relying on a vague description from you.

Cookie controls

Cookies can keep your session and selected settings available when you move between account pages on mobile or desktop. Browser controls can remove them, but you may need to complete phone verification or sign in again during the next visit.

Account security

We use the phone detail connected to your account as part of access checks and may ask for matching account data before changing sensitive fields. Do not share a login code with anyone contacting you outside the account help path.

Record retention

We retain account and payment records only for the period needed to protect access, reconcile wallet activity and meet applicable policy duties. When you ask about removal, we will explain which records can be cleared and which must remain.

Correction requests

If your phone detail, name or wallet reference is wrong, send a correction request through account help. Include the field to change and the reason; we check the request against the existing account record before making an update.

Who to contact

Our account help path is the starting point for Legal, privacy, cookie and access questions. Include your account identifier, the relevant policy page and any DANA, OVO, GoPay or QRIS reference so we can route the request accurately.

Legal answers for Indonesian accounts

These Legal answers cover the questions we expect you to ask before opening an account or changing stored details. We keep the answers tied to the actual account path: phone verification, local access wording, cookies, payment references and requests sent through account help. If your situation is different, include the exact account message when you contact us.

Legal describes the account conditions, data handling, payment records and access rules that apply to you. We show the relevant policy text before key account actions, and access depends on local law. Your registration details and phone verification help us apply those conditions consistently.

Access for you depends on local law and the location details connected to your account. Where local law permits, you can complete phone verification and continue through the account path. If an access message appears, contact account help with that exact wording for clarification.

Legal conditions apply to payment records as well as account access. When you use DANA, OVO, GoPay or QRIS, keep the reference shown in your cashier record. We use it to match the transaction, check the account details and explain any required policy step.

We keep registration details, phone verification results, account activity and payment references needed for access security, reconciliation and policy duties. Retention is limited to the period required for those purposes. Use account help to ask what can be corrected, removed or retained.

You can request a correction through account help by identifying the field and giving the reason for the change. We compare the request with your existing account record before updating sensitive details. This extra check helps prevent another person from taking over your account.

Cookies can retain your session and page settings while you read Legal content on a phone or desktop. If you block or clear them, some account steps may repeat, including sign-in or phone verification. Your browser controls determine whether those cookies remain available.

Use the account help path and include your account identifier, the policy page involved and the exact request. For a wallet matter, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. We use those details to route your request correctly.

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